frequently asked questions

1.What about your factory?

Our factory locates in Jiaojiang, Taizhou city, Zhejiang Province, China, 40mins from Luqiao Airport by car, 2hours from Ningbo Airport by car, 4hours from Shanghai Airport by car, and we pay more attention to the products in every detail with 100% testing before delivery.

2.What is the difference between rated watts and maximum (surge) watts?–

Rated watts describe the amount of power the portable generator can produce continuously. Maximum wattage is the power that the generator can produce for short periods of time. Motor starting is a good example of maximum wattage requirements.

3.How about your warranty maintenance?–

12 months or 500 running hours from shipment date. If the quality problem arise during the warranty period, and verified the problem is caused by our products instead of external or natural reasons, we will supply the relevant spare parts free of charge for maintenance (refer to the owner’s manual ); after the warranty period, we can supply the required spare parts for you under cost prices.

4.Where can I purchase parts?–

Parts can be purchased through any local dealers. Or you can buy parts online or by calling us 86-576-88205202. Part details are located in the owner’s manual.

5.What should I concern about?–

Generators can be used during a wide variety of weather temperatures, but should be protected from the elements when not in use to prevent shorting and rusting; the generator must be properly grounded safely, or you will run the risk of electrocution.